Refund & CANCELLATION Policy
Prices in $CAD | Refund Policy Effective Date: January 1, 2019
Refund Policy Effective Date: January 1, 2019
“E-Products / Download Products” Refund Policy
All physical/digital download products that are offered by Cindy Girard, Virtual Assistant Pro, and/or under the CindyGirard.com brand, have a 30 DAY REFUND POLICY. This means that as a customer you have the right to request a 100% complete refund within the first 30 days from your purchase date.
“Pre-Paid Service Packages and Custom Pre-Paid Packages and/or Mastermind Consulting Session” Refund Policy
When contracting Cindy Girard to perform a virtual service and/or mastermind consulting session, the service/project is non-refundable once work begins. Pre-paid services packages are non-refundable, non-transferable, and may not be resold. Ownership of any pre-paid service packages will remain with the original purchaser due to the custom nature of service provided.
Your satisfaction with completed work is very important. Any errors and omissions will be addressed and delivery of final creative projects are always subject to client approval on final drafts. Depending on the scope of work, a retainer may be required.
Customer Signature is requested on the Service Agreement with a scope of work which outlines delivery expectations and terms of payment. It is understood that receipt of payment by Cindy Girard, Virtual Assistant Pro constitutes agreement to the Terms & Conditions, and terms within the Service Agreement and Scope of Work.
“Subscription / Recurring Payment Products” Refund Policy
Pre-paid services can be set up to automatically renew through our automated billing system. (Wave Apps, Paypal and Stripe - depending on your region). This is not a requirement, but a convenience to the Customer. If the Customer does not wish to automatically renew services, then work will end at the time that the service package has been exhausted.
Cancellation of Services:
Any ongoing, regularly scheduled work may be cancelled or postponed at any time by the Customer. Cancellations must be made in writing via email to cindy (at) cindygirard (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments. There is no cancellation notice required for customized work packages. No refunds will be offered on any prepaid services and/or packages.
“Third-Party" Providers Refund Policy
All products and services purchase through Affiliate links on this website are subject to the refund policy of that vendor and CindyGirard.com is not responsible for your purchase decision or satisfaction related to your purchase with any third party provider.
How Refunds Work
The refund period starts from the date you purchased the product/service unless otherwise specified. Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product you purchased from us it is a violation of intellectual property rights laws (in other words, it’s stealing, and can be subject to legal action).
How Cancellations Work
Any ongoing, regularly scheduled work may be cancelled or postponed at any time by the Customer. Cancellations must be made in writing via email to cindy (at) cindygirard (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments.
Please include the words “Cancel Subscription” and specify the product and purchase email address used. Please allow up to 48 hours for all cancellation requests.
How to Request a Refund
Simply email your refund request to cindy (at) cindygirard (dot) com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: When applicable, it may take up to 10 business days for your refund to be credited back to your account. Your refund will be processed in Canadian Dollars. If you are outside of Canada, you may experience a positive or negative differential amount due to the exchange at time of processing your original payment and refund payment. This differential amount is out of our control and can not be claimed as part of your refund.
It would be very helpful if you’d also tell us why you’re requesting a refund. We take feedback seriously, and it really does help us make better product recommendations and improve our sales process. We want every customer to be satisfied!
Should you have any questions about our no refund policy, please reach out to cindy (at) cindygirard (dot) com.
“E-Products / Download Products” Refund Policy
All physical/digital download products that are offered by Cindy Girard, Virtual Assistant Pro, and/or under the CindyGirard.com brand, have a 30 DAY REFUND POLICY. This means that as a customer you have the right to request a 100% complete refund within the first 30 days from your purchase date.
“Pre-Paid Service Packages and Custom Pre-Paid Packages and/or Mastermind Consulting Session” Refund Policy
When contracting Cindy Girard to perform a virtual service and/or mastermind consulting session, the service/project is non-refundable once work begins. Pre-paid services packages are non-refundable, non-transferable, and may not be resold. Ownership of any pre-paid service packages will remain with the original purchaser due to the custom nature of service provided.
Your satisfaction with completed work is very important. Any errors and omissions will be addressed and delivery of final creative projects are always subject to client approval on final drafts. Depending on the scope of work, a retainer may be required.
Customer Signature is requested on the Service Agreement with a scope of work which outlines delivery expectations and terms of payment. It is understood that receipt of payment by Cindy Girard, Virtual Assistant Pro constitutes agreement to the Terms & Conditions, and terms within the Service Agreement and Scope of Work.
“Subscription / Recurring Payment Products” Refund Policy
Pre-paid services can be set up to automatically renew through our automated billing system. (Wave Apps, Paypal and Stripe - depending on your region). This is not a requirement, but a convenience to the Customer. If the Customer does not wish to automatically renew services, then work will end at the time that the service package has been exhausted.
Cancellation of Services:
Any ongoing, regularly scheduled work may be cancelled or postponed at any time by the Customer. Cancellations must be made in writing via email to cindy (at) cindygirard (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments. There is no cancellation notice required for customized work packages. No refunds will be offered on any prepaid services and/or packages.
“Third-Party" Providers Refund Policy
All products and services purchase through Affiliate links on this website are subject to the refund policy of that vendor and CindyGirard.com is not responsible for your purchase decision or satisfaction related to your purchase with any third party provider.
How Refunds Work
The refund period starts from the date you purchased the product/service unless otherwise specified. Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product you purchased from us it is a violation of intellectual property rights laws (in other words, it’s stealing, and can be subject to legal action).
How Cancellations Work
Any ongoing, regularly scheduled work may be cancelled or postponed at any time by the Customer. Cancellations must be made in writing via email to cindy (at) cindygirard (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments.
Please include the words “Cancel Subscription” and specify the product and purchase email address used. Please allow up to 48 hours for all cancellation requests.
How to Request a Refund
Simply email your refund request to cindy (at) cindygirard (dot) com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly.
IMPORTANT REFUND INFORMATION: When applicable, it may take up to 10 business days for your refund to be credited back to your account. Your refund will be processed in Canadian Dollars. If you are outside of Canada, you may experience a positive or negative differential amount due to the exchange at time of processing your original payment and refund payment. This differential amount is out of our control and can not be claimed as part of your refund.
It would be very helpful if you’d also tell us why you’re requesting a refund. We take feedback seriously, and it really does help us make better product recommendations and improve our sales process. We want every customer to be satisfied!
Should you have any questions about our no refund policy, please reach out to cindy (at) cindygirard (dot) com.
